Mandatory Security Update in Connect

To prevent fraud and unauthorized access, multi-factor authentication (MFA) will become mandatory for Worksite Managers and Trusted Advisors in Connect, this November.

What is Multi-factor Authentication?

Multi-factor authentication (MFA) is a login verification process that identifies and authenticates an account owner with two or more pieces of evidence. This process requires you to enter a unique code that we will email or text you when you attempt to log in with your username and password.

How will you be impacted?

Every time you will attempt to log in to Connect from a new web browser or computer, you will be asked to enter a unique code sent to you via email or text. This verification process will be reset every 90 days. Please remember, MFA is one of the best methods to protect your data. It is a fast and easy way to immunize you against cyber security threats.

Why now?

The rate of security breaches has increased by 60% since the Covid-19 pandemic reached North America. Cybercriminals are targeting employees working from home during the pandemic, especially those who work in cloud-based environments

Numerous businesses shut down or lost considerable sums of money due to cyber attacks. McAfee detected 570,381 malicious attacks in the US alone between January 1 to August 24, 2020. For more information, please read Beware of Covid-19 Phishing Scams on Businesses.

Have Questions? Contact Support

We know this new update can be a little overwhelming, so if you have any questions or concerns, please contact the Support team at